Refund policy

Cruise Cancellation & Refund Policy

We understand that cruise itineraries can change due to weather, port conditions, or other unforeseen circumstances.

If your cruise ship is unable to dock in The Bahamas and your order cannot be fulfilled, Tourist Marketplace will immediately process a refund for your purchase. The only amount that will not be refunded is the 7% marketplace service fee, which covers non-refundable payment processing charges and the costs of securely processing and managing your order.

Once your refund has been processed, it will be returned to your original payment method. While we issue refunds as quickly as possible, the time it takes for the funds to appear in your account depends on your bank or card provider. Most refunds are reflected within 5–10 business days, although some financial institutions may process them sooner.

We always aim to make the process as fair, transparent, and straightforward as possible, and we’ll keep you informed every step of the way. Our goal is to give you peace of mind when shopping with Tourist Marketplace, knowing that if your visit doesn’t go as planned, we’ll handle your refund promptly and professionally.

Thank you for choosing Tourist Marketplace—we can’t wait to welcome you to The Bahamas! 🇧🇸